Terms of service

1. General Information

Your contractual partner for all orders is GRAFIS REKLAMA, s.r.o.. All deliveries from GRAFIS REKLAMA, s.r.o. to the customer are carried out based on the terms of service. These underlie all offers and agreements between GRAFIS REKLAMA, s.r.o. and the customer and are accepted for the duration of the whole business relationship. Opposing or deviating conditions are only binding if GRAFIS REKLAMA, s.r.o. has agreed to them in writing.


2. Conclusion of Contract

The offer on the website is a non-binding invitation for the customer to place an order with GRAFIS REKLAMA, s.r.o.. By filling in and sending off the order form on the website, the Customer makes a binding offer for concluding a contract of purchase. Before finally sending off the order form, the customer has the opportunity to check if the details of the order are right. After placing an order the customer receives an order confirmation email. This confirmation email does not represent an acceptance of the offer but shall acknowledge the customer that their order was received by GRAFIS REKLAMA, s.r.o.. The contract only materializes when GRAFIS REKLAMA, s.r.o. dispatches the ordered product to the Customer and confirms the dispatch to the customer with the delivery confirmation mail. The details of the order can also be viewed online in the customer’s account on www.samolepky.sk


3. Guarantee

(1) Information, drawings, figures, technical data, specifications of weight, measurements and services, which are contained in brochures, catalogues, newsletters, ads or price lists only are of an informational nature. No responsibility is accepted by GRAFIS REKLAMA, s.r.o. for the correctness of this information. Regarding type and scope of delivery only the information shall be decisive which is contained in the order confirmation.

(2) As far as there is a defect in the goods which falls under warranty, the customer shall be entitled in the context of statutory regulations to demand supplementary performance, withdraw from the contract or a reduction in purchase price.

(3) In the case of return shipments due to defects GRAFIS REKLAMA, s.r.o. will also pay for the cost of postage.

(4) Data communication via the internet, considering the current state of the technology, cannot be guaranteed as being flawless und/or available at any time. Thus, GRAFIS REKLAMA, s.r.o. shall not be liable for the continuous and uninterrupted availability of the online offer.

(5) The term of limitation for claims under warranty for the goods provided is two years starting from the receipt of such goods. If the customer is in business then the term of limitation is one year.


4. Prices

(1) For customers ordering from EU states, the prices as given are the gross prices and include the statutory incidental taxes, in particular Value Added Tax. Postage and packing is charged separately and shown separately in the invoice. The delivery address is definitive.

(2) The customer has to pay shipping and handling, which may depend on order value and the delivery location. Current shipping prices can be viewed at www.samolepky.sk.


5. Delivery / Shipment

(1) In principle, delivery is made within three weeks from the date when the Customer receives confirmation of his/her order. Delivery dates and times are only binding if they are expressly confirmed as such by GRAFIS REKLAMA, s.r.o. in writing.

(2) Delivery shall be conducted by a shipment service provider chosen by GRAFIS REKLAMA, s.r.o.. The customer has to pay standard shipping costs which may depend on order value, and where it is shipped to. Current shipping prices can be viewed at www.samolepky.sk.


6. Conditional Sale

All goods remain the property of GRAFIS REKLAMA, s.r.o. as long as they have not been entirely paid.


7. Billing, Payment, Maturity

GRAFIS REKLAMA, s.r.o. bills always include value added tax (VAT). There is no exception from that, even if products are sent to another country.
Payment will be carried out according to the customer’s choice: credit card.
GRAFIS REKLAMA, s.r.o. reserves the right to accept only certain methods of payment in particular cases. We are sorry, but we will neither accept money in cash nor cheques sent by mail and we’ll not bear responsibility for any loss.
In case of the method of payment chosen by the customer not being practicable, where GRAFIS REKLAMA, s.r.o. has met its contractual obligations, in particular if it's the case that a direct debit from the customer’s account is not possible due to a lack of funds or provision of wrong information, then the customer shall reimburse any additional costs incurred by GRAFIS REKLAMA, s.r.o. or a third party which carried out the transaction.
GRAFIS REKLAMA, s.r.o. is entitled to make use of the services of third parties for the handling of payment. If it comes to a default payment for the customer, GRAFIS REKLAMA, s.r.o. is permitted to assign its claims to a debt collection agency and transfer the personal details required for the handling of payments to these parties.
Should any third parties intervene in the handling of payments, then payment in relation to GRAFIS REKLAMA, s.r.o. only counts as made if the amount has been provided contractually to the third party, so that the third party can dispose of it as it sees fit.


8. Copyrights to Print Designs, Release from Liability

If the customer provides his/her own motif/design or otherwise influences the product (for example, by adding text to it), the customer assures GRAFIS REKLAMA, s.r.o. that the text and/or motif are not subject to any rights held by third parties. In case of a violation of copyright, personal rights or rights to the use of a name any cost will be borne solely by the customer. The customer also assures GRAFIS REKLAMA, s.r.o. that by customizing the product he/she is not violating any other rights held by third parties. The customer releases GRAFIS REKLAMA, s.r.o. from all demands and claims which are made due to the infringement of such third-party rights, as far as the customer is responsible for the breach of duty. The customer shall reimburse GRAFIS REKLAMA, s.r.o. for all defense costs and other damages resulting from any such action.

9. Technical and Design Deviations 

When fulfilling the contract, GRAFIS REKLAMA, s.r.o. expressly reserves the right to deviate from the description and information in our brochures, catalogues and other written and electronic documents with respect to material, colour, weight, measurement, design or other features, as far as these can be considered reasonable for the customer. Reasonable cause for change may result from fluctuations customary in trade and technical production process. 


10. Place of Jurisdiction – Place of Fulfillment – Choice of Law 

Place of fulfillment for all services is the place of business of GRAFIS REKLAMA, s.r.o. in Bratislava, Slovakia.

If individual provisions of these general terms and conditions are ineffective or oppose the statutory regulations, the rest of the agreement remains unaffected.



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